in part time job,the older taught the younger "being polite to customers" so far. i received,too. but recently,i want to be able to "be refined to customers". because even adults, few of them have refinement,i think.
saikaku's customer stratum is almost worker for company. some had drunk,the way of talking,laghting,behaving had become very vulgar. of course,others hadn't.
the other day,a woman in fifties came. she had been smiling through being here. she spoke to people softly and calmly. and i felt her graceful.
i don't know it may come from her age,it will be nice for us to be a person who can let people feel good,feel alright,feel pleasant like her.
looked up "refinement" in a Japanese-language dictionary, "a person or a thing possesses and appears the feeling of pleasant on the outside"
How abstract it is!(@n@) it seems somewhat sensuous(゜゜)